Ford mustang 2007 lemon stripes9/1/2023 ![]() ![]() I e-mailed my Ford CSR (I opened a case the day the issue occurred) stating that since tomorrow is 30 days, respectfully request consideration in the amount of my next monthly payment. And tomorrow marks 30 days out of service. For those keeping track, this is the FOURTH battery cover (including the original). Today's update: Tech informed me that Parts COPIS is telling them they're sending ANOTHER cover to be inspected for foam prior to shipment. I would expect a fix pretty quickly, especially if it's something that's failing because of software calibrations causing hardware to fail and not the hardware itself. This could turn into the next Firestone rollover fiasco if cars start bricking at highway speed in larger numbers. Not to mention potential lawsuits and heat from the NHTSA. I know that's peanuts for a big OEM but if this does actually become widespread, heads will roll somewhere in Ford over the millions lost. If we conservatively assume 50 cars have had this issue already, and we lowball the cost at 2k per repair for the parts, extensive labor, towing, loaner and even time/travel for an engineer in some cases, we're still talking about 100k already. With all the bean-counting that goes on, obsessing over a 25 cent savings on this part and a dollar saved on that during development, no company wants to pay out a ton of money in warranty claims later. One other thing to keep in mind about this whole thing is that even if you're skeptical that Ford cares about the customer experience and even if you don't think they care about the potentially bad PR, the main reason why I believe Ford is likely making it a top priority to figure this out is the money component. (Note I was able to get the car into Neutral using the center screen, as my 12V battery still had capacity.) I had to wait an hour, but they arrived and quickly and easily backed the car into a spot where they could load. I refused and called Ford again, who dispatched another company. Driver stated that because I was in a parking spot he would need to charge an additional $100 "fee" to load. Called Ford's Emergency Roadside Assistance, and the first truck arrived after 30 minutes. Repeated attempts to re-start were unsuccessful. Stopped on the way home from work to do some shopping, came out to leave to find the "Stop Safely Now" error. At the time of failure the battery state of charge was approximately 72%. I normally charge at home on a Level-2 GRIZZL-E charger (to 90% every morning, with departure times and pre-conditioning), and the last time I'd used a Level-3 DC Fast Charger was 11 days prior on Sunday, April 10. At the time of the failure I had 6,031 miles and the vehicle had been in service for just over three months. My car is a 2021 Mustang Mach-E GT Performance Edition, a Job 2 model built on December 1, 2021. ![]()
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